Privacy Policy

Last updated: 9 June 2026  •  Applies to the XSTREAMPOS application and www.XStreamPOS.com

This Privacy Policy explains how XStreamPOS ("we", "us", "our") collects, uses, shares, and protects your information when you use the XSTREAMPOS point-of-sale application (the "App") on Android tablets and POS devices, and when you visit www.XStreamPOS.com (the "Website"). XSTREAMPOS is a cloud-based POS used by retail businesses to manage checkout, inventory, customers, and store operations. By using the App or Website, you agree to the practices described below.

1. Information You Provide

Some features of the App and Website require you to create an account or provide personal information. Depending on how you interact with us, this may include:

  • Account and contact details — name, business name, email address, postal address, and telephone number;
  • Login credentials — username and password (passwords are stored in encrypted/hashed form);
  • Customer records you enter into the POS — names, contact details, and purchase history for your store's customers;
  • Transaction and payment-related information processed through the App;
  • Images you upload, such as item or customer photographs.

You can always decline to provide personal information, but doing so may prevent you from using certain features. To review or update your information, email sales@xstreampos.com.

2. Information We Collect Automatically

When you use the App or Website, we may automatically collect technical information including your IP address, device identifier, browser type, language preference, time zone, operating system, the register and store identifiers assigned to your device, access date and time, and usage activity. We use this information to operate, secure, and improve our services.

3. Data We Collect in the App

Consistent with our Google Play Data Safety declaration, the XSTREAMPOS Android app may collect the following categories of data. We only collect data that is necessary to provide POS functionality, and we never sell your personal information.

Data typeExamplesPurpose
Personal infoName, email address, phone number, addressAccount management, customer records, support
Financial infoPurchase history, payment-related transaction informationCheckout and transaction processing
App activityApp interactions, in-app search historyApp functionality and improvement
Device or other IDsDevice ID, register ID, store IDDevice assignment, security, syncing
Photos / filesItem or customer images you uploadCatalog and customer management
CameraBarcode / QR code scanningItem lookup and checkout (images are not stored for this purpose)

Location: The App requests location permission solely to enable Bluetooth scanning for nearby printers, scanners, and payment peripherals — a requirement imposed by the Android operating system for Bluetooth device discovery. XSTREAMPOS does not use this permission to determine, collect, store, share, or track your geographic location for any other purpose.

4. App Permissions

The XSTREAMPOS app requests only the device permissions needed for retail POS operations:

  • Camera — scanning barcodes and QR codes for items and payments;
  • Bluetooth & location — discovering and connecting to receipt printers, scanners, and payment peripherals. On some Android versions the system requires location permission to perform Bluetooth scanning; we use it for this purpose only and never to track your location;
  • Network / Wi-Fi state & Internet — cloud connectivity and offline/online sync;
  • Storage — reading and saving item or customer images and exported files;
  • Foreground service — keeping data synchronization running reliably in the background;
  • USB host — connecting wired printers and scanners.

You can manage or revoke permissions at any time through your device's system settings. Disabling a permission may limit the related feature.

5. How We Use Information

We use the information we collect to:

  • Operate, maintain, secure, and improve the App, Website, and our services;
  • Process checkout, transactions, and payments;
  • Provide customer support and respond to your requests;
  • Send transactional messages such as confirmations, invoices, notices, and alerts;
  • Synchronize data across your registers, stores, and the cloud backend;
  • Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity;
  • Keep internal records and comply with legal obligations.

We use your data only for the functionality of the App and our services. You may opt out of non-essential communications at any time by emailing sales@xstreampos.com.

6. How We Share Information

We share personal information only as needed to provide the service, and only with parties bound to keep it confidential:

  • Payment processors — to securely complete transactions;
  • Cloud and infrastructure providers — to host and back up your data;
  • ERP and integration partners — where you enable API connectivity for third-party systems;
  • Service providers — who perform support or analytics on our behalf.

We may also disclose information if required by law, to protect our rights and property, or in connection with a merger, acquisition, or bankruptcy. We do not rent or sell your personal information to anyone.

7. Cookies

The Website uses cookies to identify and track visitors, remember preferences, and understand site usage. When you first visit the Website you can accept or decline non-essential cookies, and choose between strictly necessary and additional cookies. You may set your browser to refuse cookies, though some Website features may not function correctly. The mobile App does not use advertising cookies.

8. Data Retention & Deletion

We retain personal information only for as long as necessary to provide the service and for any additional period required for legal, accounting, or security purposes. You may request access to, correction of, or deletion of your personal data at any time by emailing sales@xstreampos.com. We will respond to verified requests in accordance with applicable law.

9. Security

We take reasonable technical and organizational measures to protect your information, including encryption of data in transit, access controls, and password protection. While we work hard to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

XSTREAMPOS is a business application intended for use by adults (18+) in retail and store operations. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us so we can remove it.

11. International Transfers

We may store and process your information on servers located outside your home country. By using the App or Website, you consent to the transfer of your information to those locations, which may have different data protection laws than your own.

12. Changes to This Policy

We may update this Privacy Policy from time to time at our sole discretion. We encourage you to review this page periodically. If changes are significant, we will provide a more prominent notice. Continued use of the App or Website after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: